Barkosem is operated by Neobyte Technology ("we", "us", "our"). We operate the Barkosem B2B marketplace platform, including our mobile applications and website (collectively, the "Services"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our Services.
By creating an account, accessing, or using the Barkosem mobile apps or website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect the following categories of information to provide, improve, and secure our Services.
1.1 Account and Registration Data
When you register for a Barkosem account, we collect:
- Full name
- Email address
- Phone number
- Business name and address
- Tax or business registration details (where applicable)
- Account role (customer or vendor)
- Password (stored in hashed form; we never store plain-text passwords)
1.2 Order and Cart Data
To process purchases and sales through the marketplace, we collect:
- Items added to your cart
- Order history and transaction records
- Product preferences and browsing behavior
- Shipping and delivery addresses
- Billing and payment-related references
- Refund, return, and dispute information
1.3 Chat Messages
Our platform enables direct messaging between customers and vendors. We collect and store:
- Chat messages and conversation history
- Shared files, attachments, and media exchanged through chat
- Message timestamps and participant identifiers
Chat content may be reviewed only when necessary to enforce our Terms of Service, resolve disputes, or comply with legal obligations.
1.4 Profile Photos and Media
You may upload a profile photo or other media to your account. We collect:
- Profile pictures and avatars
- Uploaded product images (for vendors)
- Any other media you choose to submit
1.5 Device and Diagnostic Data
When you use the Barkosem mobile apps, we automatically collect:
- Device type, model, and operating system version
- Unique device identifiers (such as device ID or advertising ID, where permitted)
- App version and build number
- IP address
- Crash logs and diagnostic data
- Usage analytics to help us improve app performance and reliability
1.6 Third-Party Network Downloads
Our apps and website may load fonts and other assets from third-party services such as Google Fonts. When this occurs, your IP address and app/website usage context may be transmitted to those third-party providers. We do not control how those providers process such data; please review their privacy policies for more information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account
- To facilitate product discovery, ordering, payment, shipping, and returns
- To enable communication between buyers and vendors
- To process transactions and maintain wallet and payment records
- To provide customer support and resolve disputes
- To detect, prevent, and address fraud, abuse, and security incidents
- To comply with legal and regulatory obligations
- To analyze usage and improve the performance, reliability, and user experience of our Services
- To send important service notifications, updates, and promotional communications (where permitted by law)
4. Data Retention
We retain your personal information for as long as your account is active or as long as necessary to:
- Provide our Services
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When you request account deletion, we will delete or anonymize your personal information in accordance with the process described below, unless we are required or permitted by law to retain certain data.
5. Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Accessing, correcting, or updating your account information
- Requesting deletion of your account and personal data
- Objecting to or restricting certain processing activities
- Withdrawing consent for optional data processing
- Exporting your data where applicable
To exercise these rights, contact us using the information in the Contact Us section below.
6. Account Deletion
You may request deletion of your Barkosem account at any time, either through the in-app account settings or by contacting us using the information below.
Soft Deletion (Account Suspension)
You can temporarily suspend your account directly in the app or on the website. When you suspend your account:
- Your account is immediately deactivated and you will be logged out.
- Other users will not be able to interact with your account or listings.
- Your personal information and data remain stored securely.
- Your account is automatically reactivated the next time you log in with your email and password.
A suspended account cannot be manually reactivated by you before logging in; only an administrator can reverse a suspension before you log in again.
Hard Deletion (Permanent Account Deletion)
You can request permanent deletion of your account directly in the app or on the website. For security, you will be required to confirm your password. When you request hard deletion:
- Your account is immediately deactivated and you will be logged out.
- Your account enters a 180-day retention period before it is permanently removed.
- During the retention period, your data remains in our database but is not accessible to other users.
- You can reactivate your account at any time during the retention period by logging in with your email and password, or by using the account reactivation option.
- If you do not reactivate your account within 180 days, your account and associated data will be permanently deleted from our active systems.
Reactivation During the Retention Period
If your account is pending permanent deletion, you can reactivate it by:
- Logging in to the app or website with your registered email address and password.
- Using the “Reactivate Account” option and confirming your credentials.
Once reactivated, your account and data will be fully restored.
What Happens After Permanent Deletion
After the 180-day retention period, or immediately after an administrator confirms deletion:
- Your Supabase Auth identity is permanently deleted.
- Your Barkosem account and all personally identifiable information (name, email, phone, profile photo, address, ID documents, etc.) are permanently removed or anonymized in our database.
- Any vendor shop, products, or listings associated with your account are removed.
- Your chat messages, reviews, and order history may be retained in anonymized form where necessary for legal, tax, accounting, fraud-prevention, or dispute-resolution purposes. These retained records are no longer linked to your personal identity.
- Once deletion is complete, you may create a new account using the same email address or phone number.
Requesting Deletion by Email
You can also request account deletion by contacting us at:
[email protected]Please send your deletion request from the email address associated with your Barkosem account and include:
- Your full name
- Registered email address or phone number
- A clear statement that you wish to delete your account
Deletion requests are typically processed within 30 days. We may contact you if additional information is needed to verify your identity.
7. Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, secure authentication, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you through the app, by email, or by posting a prominent notice on our website. Your continued use of the Services after the effective date of the updated policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Barkosem
Our privacy team is here to help with any questions about your data and privacy rights.
This Privacy Policy applies to the Barkosem mobile applications available on the Apple App Store and Google Play Store, as well as the Barkosem website.